Billing & cancellation

1. Plans and prices

Deviantly POD and Deviantly Dropship are priced separately, at the same prices. You choose a plan for each product, but your account has one invoice and one renewal date. Prices are in US dollars, excluding tax. Annual billing costs 10 times the monthly price, about 17% less.

Every plan includes every feature of its product. If we change prices, current customers keep their price unless they change plan, or we tell them at least 30 days before.

2. Free account

Sign up and confirm your email to explore for free, with no card and no time limit. You see the first page of results in every POD and Dropship feature, with real data. Extra filters, more pages, exports, tracking, alerts and Ask AI need a paid plan.

3. Renewals

Paid plans renew automatically at the end of each monthly or annual period until you cancel. We email you 7 days before an annual plan renews.

4. Paying more applies now, paying less applies next period

Before you confirm any change, we show what you pay today and what you’ll pay from your next renewal.

• Applies right away: upgrading, adding seats, adding a product, and switching from monthly to annual. You pay the difference for the days left in your period, and your renewal date stays the same. Switching to annual starts a new annual period from today, minus the unused part of your month.
• Applies at the end of your period: downgrading, removing seats, removing a product, switching from annual to monthly, and cancelling. You keep what you have until then, with no refund for the rest of the period. You can undo a scheduled change before it happens.
• To move to a plan with fewer seats, first remove the people who won’t fit.
• If a payment is overdue, you can only update your card, downgrade, remove seats or a product, or cancel.

5. Seats and team roles

• Each product has its own seats. One person using both POD and Dropship takes one seat in each.
• The owner and billing managers can invite and remove people, buy or remove seats, change plans and download invoices. Admins can invite people into free seats. Members use the products they’re given.
• Pending invitations hold a seat for 14 days.
• Removing someone mid-period frees their seat right away; the price changes only if you also remove the seat, from your next renewal.

6. How to cancel

The account owner or a billing manager can cancel at any time from the billing settings in your account. Cancelling stops your plan from renewing; you keep full access until the end of the period you paid for. Choose “Keep plan” before that date to undo it.

When a plan ends, your account goes back to the free account. We keep your workspace data for 90 days, so if you subscribe again within that time, everything comes back.

Deleting your account while a plan is active ends the plan immediately, without a refund except as set out in section 8.

7. Pausing a monthly plan

Instead of cancelling a monthly plan, you can pause your whole account for 1 or 2 months, up to twice in any 12 months. The pause starts at the end of your current period. While paused you can’t use the products, but your data is kept. Choose “Resume now” to restart early; we charge you that day and your new renewal date starts from then.

8. Refunds

• Changed your mind? Tell us within 48 hours of the first charge and we’ll refund it in full and cancel the plan. This is available once per account.
• Annual plans cancelled within the first 14 days get the unused part refunded.
• If you were charged twice or by mistake, we refund the extra amount in full.
• If a product is down for more than 24 hours, we credit your next invoice for the days it was down.
• Otherwise, payments are non-refundable, except where the law requires a refund. Any other request is reviewed by our support team.
• If your invoice covers both products, we refund only the line you asked about. A refund doesn’t cancel your plan unless we say so.

9. Failed payments

If a renewal payment fails, you keep full access for a 3-day grace period while we try again:

• Day 0: we email you a link to update your card.
• Days 1 and 2: we retry the payment and send a reminder.
• Day 3: we make a final attempt and tell you it’s the last day.
• After day 3: POD and Dropship are locked. We keep your data for 90 days; pay within that time to restore it.

Update your card at any point and we charge it right away; access comes back within a minute and your renewal date doesn’t change. We also email you 14 days before a saved card expires.

10. Disputes

If you dispute a charge with your bank, we pause your account while the dispute is open and send the bank our records. Please contact us first; we can usually sort it out faster.

11. Payments, tax and invoices

• Payments are processed by Stripe. We charge in US dollars.
• Tax is added at checkout based on your billing address. EU and UK companies with a valid VAT ID are not charged VAT. A new address applies from your next invoice.
• You get one invoice per period, with a separate line for each product.
• Enterprise customers pay by bank transfer under an annual contract, with 30-day payment terms.

12. Contact

Questions about a charge? Email contact@deviantly.ai from the email address on your account.